Returns and Exchanges

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy.

Returns

If you are not satisfied with your purchase, you may return it within [7] days of receiving it for a full refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

To initiate a return, please explain the reason for the return, if there is a quality problem, please attach a photo. Once your return is received and inspected, we will process your refund or exchange within [3] days.

Please note that shipping and handling charges are non-refundable, and you will be responsible for the cost of return shipping. We recommend that you use a trackable shipping method and retain the tracking information for your records.

 

Exchanges

If you would like to exchange an item for a different size, color, or style, please descrice for the return. Once we receive your item, we will process your exchange and ship the new item to you within [3] days.

Please note that you will be responsible for the cost of return shipping, and we recommend that you use a trackable shipping method and retain the tracking information for your records.

Due to the high cost of international express delivery and the long time period, if it is not a product defect, we do not recommend you to exchange or return the product.

 

Exceptions

The following items are not eligible for return or exchange:

Personalized or custom-made items, end-of-sale items, or damaged or used items are not returnable if it is not a quality issue.
Products with huge discounts or clearance products do not support returns. Please read the product page before purchasing, and we will specially mark the instructions.

For the normal sales products，before we pack and ship the product, we will check the quality of the product carefully, but we cannot 100% guarantee that there will be no problems. If you receive a damaged or defective item, please insert specific instructions for reporting the damaged or defective item. We will replace the item or refund you for free.